Training is delivered using MIEACT’s Do NO Harm framework and stories as told by people living with mental illness. MIEACT’s Do NO Harm framework has been developed from 25 years experience of mental health consumers sharing their stories safely in schools and the broader community to raise awareness, reduce stigma and increasing help seeking behaviour.



By the end of this program participants will have an understanding of how to communicate safely using the Do NO Harm framework with clients and peers to increase effective communication, decrease escalation and minimise re-traumatisation.  Participants will reflect on how their attitudes, behaviours and language impact on themselves their services and the clients they serve. Participants will become familiar with language associated with mental illness-friendly environments and safe respectful practices. Participants will learn about common myths and stigmas around mental health and illness and how these impede people seeking help.
Participants will develop practical strategies to work with people living with mental illness. They will understand the barriers people with mental illness have in accessing services and how to minimise these barriers within their services. Participants will explore personal and professional boundaries and begin to answer the question, ‘how much do I share of my own story?’

Course Outline

MIEACT’s Volunteer Educator films are viewed to show safe language around mental health and how consumers see the services and barriers  to  recovery
Discussion on the importance of stories in defining our world
Exploration of what makes people feel safe and how quickly this can change
Unconscious bias and how we are not always aware of our own bias
Motivation and how it is not always apparent why someone is seeking help
The difference between equity and equality and how being equal is not always enough
Practical listening exercises to explore the importance and impact of active listening
Introduce MIEACT’s six principles of  Sharing Stories Safely
1. Context/purpose
2. Recovery emphasis
3. Safe talking
4. Limits to helping
5. Respectful inclusive language
6. Self-care
Plan how to implement these skills in your role

Who Should Attend?

This course is suitable for people working in the area of mental health, drug and alcohol issues and more broadly in the community sector. Training sessions are limited to 15 participants per workshop. Hearing Stories Safely has a minimum attendance requirement of 10. 

How To Get Involved

The workshops are tailored to meet the specific needs of your organisation, including the length of the presentation. Our workshops are delivered in a 3.5 hour session or in a full day session, depending on how thoroughly your organisation wants to explore the concepts. Open courses operate throughout the year. Call (02) 62571195 or email [email protected] to make a booking.